Press Releases

Methodist Germantown CMO & U.S. Air Force Brigadier General Earns Lean Six Sigma Black Belt

Thursday, 23 May, 2019

The Mid-South Quality Productivity Center offers an evening Lean Six Sigma program for Yellow, Green, and Black belt certifications. This 17-week course is conducted each Tuesday evening from 5:30 p.m. until 8:30 p.m. at the Whitehaven Campus of Southwest Tennessee Community College: 1234 Finley Road, Memphis, TN.  This course is conducted in a live classroom setting as opposed to on-line or blended courses to allow the participant an opportunity for peer-to-peer interaction, problem solving, project reporting, and accountability that cannot be experienced through e-courses. Each participant works on a project with their respective organization, providing practical experience for the Green/Black Belt candidates, which will enforce the skills they learn in class and produce a tangible benefit for their organizations.

Cassandra Howard, M.D., chief medical officer (CMO) for Methodist Le Bonheur Germantown Hospital, has been an active participant in these courses. She works with physicians and hospital administrators to ensure that patients are receiving the highest quality care.   In addition, Dr. Howard has over 31 years of  service in the United States Air Force in the Air National Guard. She is currently the senior medical officer for Tennessee. She previously held the rank of Colonel, and served as the State Air Surgeon assigned to Joint Force Headquarters in Nashville, Tenn. 

Dr. Howard was summoned last week to the Pentagon and has been appointed in the Reserve of the United States Air Force to the grade of Brigadier General.


Pictured L to R: Dr. Donn Fisher – Executive Director/CEO – MSQPC; General Cassandra Howard, M.D. – Chief Medical Officer for Methodist Le Bonheur Hospital-Germantown and Brigadier General U.S. Air Force and a Lean Six Sigma Black Belt Participant/Candidate; Kendra Kea – Manager of the Memphis Lean Six Sigma Institute (MLSSI) and a Certified Lean Six Sigma Black Belt; Monte Massongill – Certified Master Lean Six Sigma Black Belt and MLSSI Lead Facilitation/Instructor

“We are so very fortunate to have General Howard in our Lean Six Sigma Institute receiving her Lean Six Sigma Black Belt Certification.  Her active participation in our Institute speaks loudly to the high quality that are MLSSI students represent.” 

 Donn Fisher, Executive Director/CEO of the Mid-South Quality Productivity Center (MSQPC) that oversees the Memphis Lean Six Sigma Institute (MLSSI).


Did you know that the Greater Memphis Chamber offers its members a discount for Lean Six Sigma Institute training and certification? To sign up and learn more about this member benefit, click here.